Charged Twice

Donna's Avatar


10 Oct, 2011 04:13 AM

I have been having trouble with my crosswords app. I paid for it several months ago and now I am unable to open it. I looked in the app store for help with the problem. I read that I should download it again. It also stated that you would know I had already purchased it and would not charge me again. It said if I downloaded it a 2nd time that it may fix the problem. Instead, what happened is that I was charged A second time for the app. I have not used it. Please advise me on getting a refund. Also, can my original app be repaired?
Thank you,

  1. Support Staff 1 Posted by SAI Technical S... on 10 Oct, 2011 04:58 PM

    SAI Technical Support's Avatar


    Is this regarding Crosswords for iPhone/iPad, Android, or webOS? If it's regarding Crosswords for iPhone/iPad, please note that if you purchased the app as an in-app upgrade within Crossword Light, you need to re-download it by tapping on the '+' button on the puzzle list screen, then tap 'Check for Purchases'. Unfortunately this is due to limitations with the App Store and in-app purchases.

    If you initially purchased it as an in-app upgrade, and then purchased it via the App Store, we suggest you request a refund by following the instructions in this Apple support article:

    If this is regarding a different platform, please reply to this email. Thanks!

  2. SAI Technical Support closed this discussion on 10 Oct, 2011 04:58 PM.

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