NYTimes Premium authentication failure

dashev's Avatar


09 Nov, 2013 07:03 PM

all of i sudden i am getting an authentication error for my nytimes premium account. this is across all devices and all failed concurrently today. i spoke with nytimes and they said that they're having some known problems with ios7 authentication.

i also see, however, timeout failures associated with standalone proxies (https://pa.standalone.com/manag/check_auth).

so my questions are "where in the authentication chain are my credentials failing?
and is it nytimes' or standalone's servers failing to process the request?

all running 7.03
two running crosswords classic
two running the new crosswords (which is great, by the way!)


- j

  1. Support Staff 1 Posted by SAI Technical S... on 10 Nov, 2013 01:32 AM

    SAI Technical Support's Avatar

    There was a server glitch earlier today that prevented new puzzle retrieval and credential verification. This bug has since been fixed, and you should be able to download new puzzles again. Our apologies for the inconvenience!

    If you have any additional questions or comments, please reply to this email. Thanks!

  2. SAI Technical Support closed this discussion on 10 Nov, 2013 01:32 AM.

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