webOS 3.0.4 update stopped Crosswords working

Clancy's Avatar


19 Oct, 2011 06:55 PM

Crosswords now has problems since I upgraded to webOS 3.0.4 on my Touchpad. Upon load, screen stays at 'loading' animation. I was able to get the puzzle list to open from the top left menu, but then the list is now empty and downloading hangs. I tapped the plus sign and the dialog shows no actual calendar. Please help. Need an update to my favorite app. I'm already "jonesin'!"
thank you.

  1. Support Staff 1 Posted by SAI Technical S... on 19 Oct, 2011 07:04 PM

    SAI Technical Support's Avatar

    It sounds like your database has been corrupted. Try deleting and re-installing the app via the App Catalog, and that should fix the problem (although, unfortunately you will lose all of your current puzzles and puzzle progress). Our apologies for the inconvenience!

  2. 2 Posted by Clancy on 19 Oct, 2011 07:52 PM

    Clancy's Avatar

    Actually I already tried that right after posting the problem here - no change. Any thing else can be done?

  3. Support Staff 3 Posted by SAI Technical S... on 19 Oct, 2011 07:53 PM

    SAI Technical Support's Avatar

    Are you sure that you deleted the app before re-installing it? Have you installed Crosswords v.2.0.3?

  4. 4 Posted by Clancy on 19 Oct, 2011 07:56 PM

    Clancy's Avatar

    Yes, I used the Software Manager to delete the application first. Then I re-downloaded it from the App Catalog. After it installed, I launched it - same problem.

  5. Support Staff 5 Posted by SAI Technical S... on 19 Oct, 2011 08:09 PM

    SAI Technical Support's Avatar

    Unfortunately, we're unable to recreate this problem, and you're the first who has reported this issue after upgrading to 3.0.4. When you opened it after deleting, did you receive an 'Initializing the Database' or 'Importing 1 of 40 puzzles' notice while it's loading?

    Can you open up the Preferences & Accounts popover via the menu? If so, try tapping on Send Feedback and send us an email, so we can make sure the proper version has been installed.

  6. 6 Posted by Clancy on 20 Oct, 2011 01:49 AM

    Clancy's Avatar

    Everything is working fine now. My Touchpad locked up completely after last comment so I had to let the battery run down and then recharge. After restarting, Crosswords loaded up fine with the "Initializing database..." message and all is well again. Thank you for such prompt responses, by the way. :-P

  7. Support Staff 7 Posted by SAI Technical S... on 20 Oct, 2011 02:40 PM

    SAI Technical Support's Avatar

    Happy to hear everything's working! Yes, feel free to send bug reports to this email address - I'm the author of the webOS version and are currently working on a new update for the app, so any feedback prior to submitting the update would be appreciated. Thanks!

  8. SAI Technical Support closed this discussion on 20 Oct, 2011 02:40 PM.

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