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Downloaded app but keeps crashing

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Heather

20 Nov, 2011 08:15 PM

I am unable to get this app up and running on my iPad 1st gen, tried to load it once before and had the same issues. My usatoday app is acting the same. Any suggestions? Answers would be greatly appreciated. Thanks

1. Support Staff 1 Posted by ben on 20 Nov, 2011 08:18 PM

   

   Heather, are you using Crosswords or Crossword Light? What version of iOS are you running? Have you tried restarting your iPad?

   Ben

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2. Support Staff 2 Posted by SAI Technical S... on 20 Nov, 2011 09:08 PM

   

   Heather,

   It sounds like you're running Crossword Light v.2.28 on an iPad that hasn't been upgraded to the latest version of iOS. You can upgrade to the latest version by connecting your device to your Mac or PC and following the onscreen instructions in iTunes.

   If you're unable to upgrade your iPad, we'll be fixing this bug in the next version of Crossword Light. Our apologies for the inconvenience!

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3. SAI Technical Support closed this discussion on 20 Nov, 2011 09:08 PM.

4. Heather re-opened this discussion on 20 Nov, 2011 11:54 PM

5. 3 Posted by Heather on 20 Nov, 2011 11:54 PM

   

   Thanks for the quick response! And nope don't have access to upgrade ios. Do you know if it's possible to upgrade the 1st gen? And do you think that's the same issue with the usatoday app? They just updated and it hasn't worked since...not a very tech savvy individual. Thanks for the info, I have been waiting to hear from usatoday for a week now:(

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6. Support Staff 4 Posted by SAI Technical S... on 21 Nov, 2011 03:27 PM

   

   Yes, first generation iPads can be upgraded to 5.0. Unfortunately we cannot say whether that'll fix your problem with your USAToday app. Sorry!

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7. SAI Technical Support closed this discussion on 21 Nov, 2011 03:27 PM.