Can not view entire puzzle matrix, disappears below keyboard

William's Avatar


22 Nov, 2011 03:52 AM

I know I'm doing something dumb. The entire puzzle square will not show anymore. The bottom is cut off. I can"pull" it up, but when I let go, it bounces down, out of site. I can swipe the keyboard down and away, but then can't see while I'm entering letters. I've tried different orientations, resizing the square, redownloading and updating the app, restarting the iPad. It didn't used to do this.

OS Version 5.0.1
IPad original

  1. Support Staff 1 Posted by SAI Technical S... on 22 Nov, 2011 06:07 PM

    SAI Technical Support's Avatar

    There is a known issue with Crosswords under iOS 5 where, if you have undocked your keyboard in another app and are using the Crosswords keyboard, you will not be able to see the clue bar. To fix this, open a system app such as Notes, then tap-and-hold the 'Hide Keyboard' key until you see the 'Dock' option. Select 'Dock', then re-open Crosswords and the clue bar should now be properly positioned.

    If you'd like to continue using Crosswords and an undocked keyboard, we suggest that you revert to the System keyboard. To do so, tap on the Settings gear on the puzzle list popover, then scroll down to 'Keyboard'. This issue will be resolved in the next version of Crosswords. Our apologies for the inconvenience!

  2. SAI Technical Support closed this discussion on 22 Nov, 2011 06:07 PM.

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