iPad app crashing

Cait's Avatar

Cait

15 Sep, 2014 05:05 AM

Ever since the update on September 14, the app will not even loaf on my iPad. It keeps showing the title screen, then crashing. I've tried resetting my iPad multiple times. Anyone else having this problem?

  1. Support Staff 1 Posted by SAI Technical S... on 15 Sep, 2014 05:09 AM

    SAI Technical Support's Avatar

    Which app and version is this concerning? If you've just upgraded from Crossword Light v.2.47 to v.2.65, all we can suggest at this time is that you delete and re-install the app by following the instructions below. While you'll lose all of your current puzzles and puzzle progress, prior puzzle bundles can be re-downloaded by tapping on the '+' button on the puzzle list screen, then by tapping on 'Check for Purchases'.

  2. Support Staff 2 Posted by ben on 15 Sep, 2014 09:51 AM

    ben's Avatar

    What kind of iPad are you using? Is it an iPad 2 running iOS 7? If so, it may be low on memory. You might also want to try restarting the device (hold the power switch on the top for a free seconds until "Slide to Power Off" appears, then slide, wait a moment, and power it back on.

    Ben

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