App suddenly doesn't work

Bill Blosser's Avatar

Bill Blosser

26 Sep, 2014 05:56 AM

I updated to IOS 8 a week ago or so and the app ran fine until tonight. Now i cannot get the keyboard to stay small and display the regular commands that I am used to. The keyboard now hides much of the puzzle. I tried rebooting my iPad and i tried reloading the software, but to no avail. I saw no option to upgrade to a new version.

  1. Support Staff 1 Posted by ben on 26 Sep, 2014 12:25 PM

    ben's Avatar

    What kind of iOS device are you using, and which app (Crosswords Light, Crosswords Classic, or Crosswords)?

    Thanks!

    Ben

  2. ben closed this discussion on 26 Sep, 2014 12:25 PM.

  3. Bill Blosser re-opened this discussion on 26 Sep, 2014 01:18 PM

  4. 2 Posted by Bill Blosser on 26 Sep, 2014 01:18 PM

    Bill Blosser's Avatar

    IPad with IOS 8.0.0. Am updating it to 8.0.2. Crosswords, I think. I have had it several years and it has always worked great.

    Bill Blosser
    503-804-8101

  5. Support Staff 3 Posted by SAI Technical S... on 26 Sep, 2014 02:21 PM

    SAI Technical Support's Avatar

    Bill,

    There's a known bug with iOS 8.0.0 that causes issues with some apps if 'Split Keyboard' is enabled. You can disable it by exiting Crosswords Classic, then open Settings > General > Keyboard and toggle 'Split Keyboard' off.

    Additionally, we have two different keyboards in Crosswords Classic: a Crosswords keyboard (a smaller, streamlined keyboard) and the System keyboard. It sounds like you want the System keyboard. You can enable this by opening Crosswords Classic, then tap on the Settings gear via the puzzle list, then tap on 'System' under 'Keyboard'.

    If you have any additional questions or comments, please reply to this email. Thanks!

  6. SAI Technical Support closed this discussion on 26 Sep, 2014 02:21 PM.

  7. Bill Blosser re-opened this discussion on 26 Sep, 2014 05:04 PM

  8. 4 Posted by Bill Blosser on 26 Sep, 2014 05:04 PM

    Bill Blosser's Avatar

    That did it. Thanks so much.

    Bill Blosser
    503.804.8101

  9. SAI Technical Support closed this discussion on 26 Sep, 2014 06:45 PM.

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