Paid for app and it no longer works in iOS 8

Phcr's Avatar

Phcr

08 Oct, 2014 08:17 PM

Upgraded from crossword light to paid version a few years ago. Updated to iOS 8 and no longer have paid version with new puzzles.

  1. Support Staff 1 Posted by SAI Technical S... on 08 Oct, 2014 08:18 PM

    SAI Technical Support's Avatar

    If you purchased the full version of Crosswords Classic as an in-app upgrade, you can restore the upgrade by tapping on the '+' button in the puzzle list, then tap 'Check for Purchases'.

    If that doesn't work, please make sure you're logged into the same App Store account that you used to purchase the upgrade.

    If you purchased Crosswords Classic separately from Crossword Light, please make sure you're opening the app named 'Crosswords' instead of 'Crossword'.

    If you have any additional questions or comments, please reply to this email. Thanks!

  2. SAI Technical Support closed this discussion on 08 Oct, 2014 08:18 PM.

  3. Duane Smith re-opened this discussion on 08 Oct, 2014 10:02 PM

  4. 2 Posted by Duane Smith on 08 Oct, 2014 10:02 PM

    Duane Smith's Avatar

    Get message "problem occurred when requesting catalog status code 404"

    Sent from my iPad

  5. Support Staff 3 Posted by SAI Technical S... on 08 Oct, 2014 10:03 PM

    SAI Technical Support's Avatar

    Unfortunately that's an App Store issue, not a Crosswords issue. You may be able to resolve it by resetting your device by holding down on your Home and Wake buttons until you see the Apple logo. If the problem persists, we suggest contacting Apple Technical Support. Our apologies for the inconvenience!

  6. SAI Technical Support closed this discussion on 08 Oct, 2014 10:03 PM.

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