iPad app freezes

dbgray's Avatar


22 Mar, 2011 04:56 AM

I first purchased Crosswords lite for the original iPad and then upgraded it to the regular version via in-app purchase. I then got an
iPad 2 And when I tried to run it it seemed to think it was the lite version even though the upgrade screen was grayed out. So I went to download it again from the app store and it did download but it charged me. It never said I'd already purchased it. It also created a second icon So when I run it and then try to download an LAT or Houston Chronicle puzzle, after i finish getting the puzzles, I close the browser that allowed me to get the puzzles and the screen is dimmed and the app is unresponsive. I have to kill it and when it restarts, none of the puzzles I tried to get are there. This used to function properly on the iPad 1.

So, if I do find out I was charged twice, can I get a refund for one of the charges and
How can I fix the freezing issue.


  1. Support Staff 1 Posted by SAI Technical S... on 22 Mar, 2011 03:42 PM

    SAI Technical Support's Avatar

    Due to the nature of in-app purchases, you need to re-download the in-app purchases in the app. In Crossword Light you can do this by tapping on the '+' button on the puzzle list screen, then tap 'Check for Purchases'.

    To receive a refund for your double-charge, please follow the instructions in this Apple support article:


    Please note: there is an iPad iOS 4.3 bug in Crossword Light that also affects the in-app Crosswords upgrade which prevents you from opening the app's Settings. We've submitted a fix to the App Store, and hopefully it will be available soon. Our apologies for the inconvenience!

  2. SAI Technical Support closed this discussion on 22 Mar, 2011 03:42 PM.

  3. SAI Technical Support re-opened this discussion on 22 Mar, 2011 03:51 PM

  4. Support Staff 2 Posted by SAI Technical S... on 22 Mar, 2011 03:51 PM

    SAI Technical Support's Avatar

    Concerning the puzzle import problem that you've encountered, this is also an iPad iOS 4.3 bug and is fixed in the next version. Until then, we suggest that you use Safari, iTunes or email yourself Across Lite puzzles that you want to import. Again, our apologies for the inconvenience!

  5. SAI Technical Support closed this discussion on 22 Mar, 2011 03:51 PM.

Discussions are closed to public comments.
If you need help with Stand Alone, Inc. please start a new discussion.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac