IPhone app issue
Just upgraded the app to 2.21 and now I can no longer see the letters when entered. If you enter a letter, the space stays blank. Any way on how to correct this?
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Support Staff 1 Posted by ben on 24 Mar, 2011 02:57 AM
Do you have either of the "Show Mistakes" options set in your settings?
2 Posted by Steve on 24 Mar, 2011 03:00 AM
Yes and with both of them the same thing happens, you can enter the letter but it does not appear on the screen.
Support Staff 3 Posted by ben on 24 Mar, 2011 03:02 AM
Can you try going into your settings and tapping the small blue circle next to "Send Feecback…"? I'd like to see if there are any problems with your settings. If you turn off "Show Mistakes", are you able to see your letters? Are other letters showing up? Are ALL letters hidden, or just correct or incorrect ones?
Thanks, sorry for the trouble!
4 Posted by Steve on 24 Mar, 2011 03:12 AM
Ok I sent it like you said. But upon second glance there's two "Highlight mistakes" options but no Show Mistakes.
Support Staff 5 Posted by ben on 24 Mar, 2011 03:14 AM
Sorry, I was going from memory. Highlight Mistakes is what I meant.
6 Posted by Steve on 24 Mar, 2011 03:18 AM
No worries. If you turn "Highlight Mistakes" off the same thing happens. Yes, all the letters are hidden, correct or not. It's so bizarre.
Support Staff 7 Posted by ben on 24 Mar, 2011 03:38 AM
Steve, this appears to be a bug that's only showing up in iOS 3.13. We're looking into a fix, and will submit to the App Store as soon as we've found it. Sorry for the trouble!
ben closed this discussion on 24 Mar, 2011 03:38 AM.