Satchel Backpack app for Iphone

Dmitri's Avatar

Dmitri

11 Nov, 2014 08:10 PM

When i try to log into my Satchel app on my iPhone it goes to the "Validating account... satchel is contacting Backpack servers to validate your account information. This may take a few moments." page. However, it never moves past that screen. Why is this happening?

  1. Support Staff 1 Posted by SAI Technical S... on 12 Nov, 2014 08:50 PM

    SAI Technical Support's Avatar

    Dmitri,

    Unfortunately, as 37Signals has retired Backpack (https://basecamp.com/backpack-retired ), we've retired Satchel and removed it from the App Store. Consequently we cannot no longer offer support for the app.

    To request a refund for your purchcase, please visit https://reportaproblem.apple.com, or open up your purchase history in iTunes by going to Store > View My Account. Then click on 'Recent Purchases' and click the 'Report a Problem' button. Click on the app you want to report, then on the next screen, click on 'Report a Problem'.

    If you have any additional questions or comments, please reply to this email. Thanks!

  2. SAI Technical Support closed this discussion on 12 Nov, 2014 08:50 PM.

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