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Jim McDonald

23 Nov, 2014 11:14 AM

The app keeps kicking me out. I have an ios 5.1.1, which i can't upgrade. When i try to update the app it gives me an option of using my current operating system. I tried hitting that button and it goes through the motions but is still kicking me out. Any suggestions or is it a lost cause?

  1. Support Staff 1 Posted by ben on 23 Nov, 2014 11:18 AM

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    Jim,
    What kind of device are you using? Have you tried restarting your iPad/iPhone?

    Thanks!

    Ben

  2. ben closed this discussion on 23 Nov, 2014 11:18 AM.

  3. Jim McDonald re-opened this discussion on 23 Nov, 2014 11:21 AM

  4. 2 Posted by Jim McDonald on 23 Nov, 2014 11:21 AM

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    ipad 1. Yes i have restarted the ipad, same results.

    Sent from my iPad

    On 2014-11-23, at 11:18, "ben" <[email blocked]> wrote:

  5. Support Staff 3 Posted by ben on 23 Nov, 2014 11:22 AM

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    Jim,
    What about deleting the app and re-installing?

    Ben

  6. ben closed this discussion on 23 Nov, 2014 11:22 AM.

  7. Jim McDonald re-opened this discussion on 23 Nov, 2014 11:25 AM

  8. 4 Posted by Jim McDonald on 23 Nov, 2014 11:25 AM

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    Might as well try that, but the app store says it needs iOS 6.

    Sent from my iPad

    On 2014-11-23, at 11:23, "ben" <[email blocked]> wrote:

  9. Support Staff 5 Posted by ben on 23 Nov, 2014 11:27 AM

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    It does, but it SHOULD let you download an older version. I apologize, but the store won't actually allow us to support anything earlier than iOS 6 and still support the newer devices. However, Apple has added the ability to download versions for older OSes. We'll see if it goes back to iOS 5. Please let me know how it works!

    Ben

  10. ben closed this discussion on 23 Nov, 2014 11:27 AM.

  11. Jim McDonald re-opened this discussion on 23 Nov, 2014 11:32 AM

  12. 6 Posted by Jim McDonald on 23 Nov, 2014 11:32 AM

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    No i am getting a button saying it requires iOS 6.

    Sent from my iPad

    On 2014-11-23, at 11:27, "ben" <[email blocked]> wrote:

  13. Support Staff 7 Posted by ben on 23 Nov, 2014 11:32 AM

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    This is after deleting it?

    Ben

  14. 8 Posted by Jim McDonald on 23 Nov, 2014 11:35 AM

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    Yes

    Sent from my iPad

    On 2014-11-23, at 11:32, "ben" <[email blocked]> wrote:

  15. Support Staff 9 Posted by ben on 23 Nov, 2014 11:36 AM

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    I'm sorry, then, they apparently don't go that far back. However, if you do decide to upgrade your iPad, you'll still have access to the app (for free) on newer versions of the OS.

    Ben

  16. ben closed this discussion on 23 Nov, 2014 11:36 AM.

  17. ben re-opened this discussion on 23 Nov, 2014 11:36 AM

  18. Support Staff 10 Posted by ben on 23 Nov, 2014 11:36 AM

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    (you MIGHT want to try emailing AppStore support and asking them why you can't download it...)

    Ben

  19. 11 Posted by Jim McDonald on 23 Nov, 2014 11:38 AM

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    Ben thanks for your help i am going to miss that app.

    Sent from my iPad

    On 2014-11-23, at 11:36, "ben" <[email blocked]> wrote:

  20. Support Staff 12 Posted by ben on 23 Nov, 2014 11:39 AM

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    Good luck! If you do decide to get a new iPad, let me know... I love to hear how people are using our apps!

    Ben

  21. ben closed this discussion on 23 Nov, 2014 11:39 AM.

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