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Unable to download new version

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Joan Friedman

15 Oct, 2015 08:49 PM

For several weeks now, my iPhone and iPad have been telling me that there is an update to download of this app (which I love). However, when I click on the update button, it fails to download. I have tried several times a day on both devices. How can I get the latest update?

1. Support Staff 1 Posted by ben on 15 Oct, 2015 08:52 PM

   

   Joan,
   The first thing to try is restarting your device(s). That usually clears out any kinks in the system.

   Ben

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2. ben closed this discussion on 15 Oct, 2015 08:52 PM.

3. Joan Friedman re-opened this discussion on 15 Oct, 2015 08:57 PM

4. 2 Posted by Joan Friedman on 15 Oct, 2015 08:57 PM

   

   Nice theory, but no go. It still refuses to update. I've successfully
   updated dozens of other apps, so I doubt the problem is with my device
   anyhow. More advice?

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5. Support Staff 3 Posted by ben on 15 Oct, 2015 08:57 PM

   

   Are you trying to download from the App Store?

   Ben

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6. 4 Posted by Joan Friedman on 15 Oct, 2015 08:59 PM

   

   Yes. That's where I got the automatic notice that a new version was
   available.

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7. Support Staff 5 Posted by ben on 15 Oct, 2015 09:00 PM

   

   I'm afraid you'll need to contact App Store support, then; we have no control over that.

   https://www.apple.com/support/mac/app-store/troubleshooting/

   Ben

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8. ben closed this discussion on 15 Oct, 2015 09:00 PM.

9. Joan Friedman re-opened this discussion on 15 Oct, 2015 09:06 PM

10. 6 Posted by Joan Friedman on 15 Oct, 2015 09:06 PM

    

    Your link directed me to the Mac App Store, which is not relevant (and I
    never use; I have a PC, which I am using now). This is for your app
    "Crosswords Classic" which I used chiefly on my iPad, though it's also
    installed on my iPhone (this happened automatically, not by choice -- I
    couldn't possibly do a crossword on a phone!).

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11. Support Staff 7 Posted by ben on 15 Oct, 2015 11:19 PM

    

    Oops, sorry about that. Here's the iOS link: https://www.apple.com/support/itunes/apps/

    If you don't mind losing past puzzles, you can simply delete the app and re-download it, 99 times out of a hundred, that fixes the issue.

    Ben

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12. ben closed this discussion on 15 Oct, 2015 11:19 PM.