tag:standalone.tenderapp.com,2010-01-29:/discussions/questions/269344-unable-to-download-new-versionStand Alone, Inc.: Discussion 2015-10-15T23:19:34Ztag:standalone.tenderapp.com,2010-01-29:Comment/382101532015-10-15T20:52:29Z2015-10-15T20:52:29ZUnable to download new version<div><p>Joan,<br>
The first thing to try is restarting your device(s). That usually
clears out any kinks in the system.</p>
<p>Ben</p></div>bentag:standalone.tenderapp.com,2010-01-29:Comment/382101532015-10-15T20:57:23Z2015-10-15T20:57:23ZUnable to download new version<div><p>Nice theory, but no go. It still refuses to update. I've
successfully<br>
updated dozens of other apps, so I doubt the problem is with my
device<br>
anyhow. More advice?</p></div>Joan Friedmantag:standalone.tenderapp.com,2010-01-29:Comment/382101532015-10-15T20:57:52Z2015-10-15T20:57:52ZUnable to download new version<div><p>Are you trying to download from the App Store?</p>
<p>Ben</p></div>bentag:standalone.tenderapp.com,2010-01-29:Comment/382101532015-10-15T20:59:11Z2015-10-15T20:59:11ZUnable to download new version<div><p>Yes. That's where I got the automatic notice that a new version
was<br>
available.</p></div>Joan Friedmantag:standalone.tenderapp.com,2010-01-29:Comment/382101532015-10-15T21:00:32Z2015-10-15T21:00:32ZUnable to download new version<div><p>I'm afraid you'll need to contact App Store support, then; we
have no control over that.</p>
<p><a href="https://www.apple.com/support/mac/app-store/troubleshooting/">https://www.apple.com/support/mac/app-store/troubleshooting/</a></p>
<p>Ben</p></div>bentag:standalone.tenderapp.com,2010-01-29:Comment/382101532015-10-15T21:06:24Z2015-10-15T21:06:24ZUnable to download new version<div><p>Your link directed me to the Mac App Store, which is not
relevant (and I<br>
never use; I have a PC, which I am using now). This is for your
app<br>
"Crosswords Classic" which I used chiefly on my iPad, though it's
also installed on my iPhone (this happened automatically, not by
choice -- I<br>
couldn't possibly do a crossword on a phone!).</p></div>Joan Friedmantag:standalone.tenderapp.com,2010-01-29:Comment/382101532015-10-15T23:19:33Z2015-10-15T23:19:33ZUnable to download new version<div><p>Oops, sorry about that. Here's the iOS link: <a href="https://www.apple.com/support/itunes/apps/">https://www.apple.com/support/itunes/apps/</a></p>
<p>If you don't mind losing past puzzles, you can simply delete the
app and re-download it, 99 times out of a hundred, that fixes the
issue.</p>
<p>Ben</p></div>ben