Can't Connect to Stand Alone

Ian Lumsden's Avatar

Ian Lumsden

29 Oct, 2015 04:14 AM

New puzzles don't download. Completed puzzles don't bring up scores (times). is down. Is this a temporary or permanent outage? What happened?

  1. 1 Posted by Mike Horowitz on 29 Oct, 2015 06:43 PM

    Mike Horowitz's Avatar

    I haven't been able to connect since Tuesday

    I send mail to [email blocked] and got this reply:

    "If you have encountered issues while attempting to download crosswords puzzles through one of our apps, unfortunately we have been experiencing intermittent server issues since Monday, Oct. 26th. Service should be permanently restored soon. Our apologies for the inconvenience."

  2. 2 Posted by Ken Dryden on 29 Oct, 2015 07:08 PM

    Ken Dryden's Avatar

    Can't even import puzzles locally, which seems weird.

  3. Support Staff 3 Posted by SAI Technical S... on 29 Oct, 2015 11:12 PM

    SAI Technical Support's Avatar

    Unfortunately, due to severe hardware failure on our service provider's end, our puzzle server is still currently offline. We expect (but cannot promise) that puzzle downloads will be restored at some time on the 30th.

    Our apologies for the inconvenience - we're just as frustrated by this as you are. Over the past seven years, our app server has only encountered a handful of downtime incidents, none of which lasted more than a few hours, much less days.

    Due to this incident we've taken steps to ensure that, if a similar issue happens again, we'll be able to mitigate future extended downtime.

    Again, our apologies, and we thank you for your patience. If you have any additional questions or comments, please reply to this email.

  4. SAI Technical Support closed this discussion on 29 Oct, 2015 11:12 PM.

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