Redownloading the app

Stephanie 's Avatar


24 Jul, 2016 05:01 PM

My app often freezes with the "Updating puzzles" screen. I would like to delete and redownload the app to try and remedy this, however I am concerned all of my current puzzles and their progress will be deleted. Is that the case or will they all repopulate with my current progress?

  1. Support Staff 1 Posted by ben on 24 Jul, 2016 09:39 PM

    ben's Avatar

    What version of the software, and what device, are you running on?


  2. 2 Posted by Stephanie Silk on 24 Jul, 2016 10:43 PM

    Stephanie Silk's Avatar

    V2.74 (1850) crossword app on iPhone 6

  3. Support Staff 3 Posted by SAI Technical S... on 28 Jul, 2016 12:23 PM

    SAI Technical Support's Avatar


    Unfortunately, while deleting and re-installing the app should resolve the issue that you've encountered, your current puzzle list and puzzle progress will be deleted upon deleting the app. Our apologies for the inconvenience.

  4. SAI Technical Support closed this discussion on 28 Jul, 2016 12:23 PM.

  5. Stephanie Silk re-opened this discussion on 28 Jul, 2016 12:37 PM

  6. 4 Posted by Stephanie Silk on 28 Jul, 2016 12:37 PM

    Stephanie Silk's Avatar

    Thank you for letting me know!

  7. Support Staff 5 Posted by ben on 28 Jul, 2016 01:07 PM

    ben's Avatar

    Have you restarted your phone lately? Sometimes that will help.


  8. ben closed this discussion on 28 Jul, 2016 01:07 PM.

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