Various issue with latest version of Crosswords (not classic)

Guy Montgomery's Avatar

Guy Montgomery

28 Dec, 2016 02:06 PM

Hi,

I reported some issues with Crosswords a while ago, and there hasn't been a new version to address the issues, so I wanted to see if there is any progress - some of these are usability issues which in my mind are fairly serious.

- The keyboard seems to have an issue around the X key where keys nearby will show up as X on a fairly frequent basis. No other app I have shows this issue so I don't think it is my phone or screen
- When I finish a Crossword, I often see two entries on the leaderboard, one with just my name, and one with my name followed by [GC]. Sometimes the entries are split between the finished and finished with hints sections.
- If i switch away from the app, and then switch back to it, some of the menu items at the bottom are missing, and the app is unresponsive until I hit the Back key and reselect the crossword
- I think the whole structure of viewing Crossword info is quite confusing - it is cumbersome to navigate to the leaderboard screen
- When I first select a clue by touching one of the clue squares in the grid with a multi word answer, the word highlighting does not reflect the answer until I select the clue again. Often a single square will be highlighted, and then when I select the clue by touching the grid again the correct highlighting occurs.

  1. Support Staff 1 Posted by ben on 28 Dec, 2016 07:40 PM

    ben's Avatar

    Guy,
    What version of Crosswords are you running currently? I recall we corresponded earlier in the year, but I thought we'd resolved all the issues you were seeing.

    Ben

  2. 2 Posted by Guy Montgomery on 28 Dec, 2016 08:34 PM

    Guy Montgomery's Avatar

    Ben

    It's 3.59.2 (1925) - this is the same version against which I reported the issues, i.e. there has been no update since we corresponded,

    Thanks,

    Guy

  3. Support Staff 3 Posted by ben on 29 Dec, 2016 03:05 AM

    ben's Avatar

    Guy,
    I'd like to send you a beta of the next version of Crosswords; would that be okay? What email address should i use (if it is).

    Ben

  4. 4 Posted by Guy Montgomery on 29 Dec, 2016 03:19 AM

    Guy Montgomery's Avatar

    Ben,

    That would be great. My email address is:

    [email blocked]

    Thanks,

    Guy

  5. 5 Posted by Guy Montgomery on 29 Dec, 2016 05:12 PM

    Guy Montgomery's Avatar

    Ben,

    I got the Testflight notification and loaded the beta version. My comments
    below in italics against the issues I reported.

     The keyboard seems to have an issue around the X key where keys nearby
    will show up as X on a fairly frequent basis. No other app I have shows
    this issue so I don't think it is my phone or screen
    *This problem still exists - it's almost like the key size of the X key is
    too large, so often when I select one of the surrounding keys I get X
    instead.*
    - When I finish a Crossword, I often see two entries on the leaderboard,
    one with just my name, and one with my name followed by [GC]. Sometimes the
    entries are split between the finished and finished with hints sections.
    *I only completed one Crossword so far, so early days, but I don't see a
    leaderboard issue yet. I did see one odd thing though - I completed the
    Telegraph crossword for Dec 28th. When I go to the info for the puzzle, and
    hit the Complete % to look for errors, it says there is one incorrect
    square. However, when I look at the leaderboard, it shows me as having
    correctly completed the puzzle, and I don't see any errors.*
    - If i switch away from the app, and then switch back to it, some of the
    menu items at the bottom are missing, and the app is unresponsive until I
    hit the Back key and reselect the crossword
    *This seems to be fixed - haven't seen an occurrence.*
    - I think the whole structure of viewing Crossword info is quite confusing
    - it is cumbersome to navigate to the leaderboard screen
    - When I first select a clue by touching one of the clue squares in the
    grid with a multi word answer, the word highlighting does not reflect the
    answer until I select the clue again. Often a single square will be
    highlighted, and then when I select the clue by touching the grid again the
    correct highlighting occurs.
    *The behavior here seems to have changed. When I first select a multi word
    clue, either by moving into it using the arrow keys, or by selecting one of
    the squares in the clue, the separate words are not highlighted. However if
    I move away from the clue and then move back, the words are highlighted
    correctly, and seem to highlight correctly every time from then onwards.*

    Thanks,

    Guy

  6. Support Staff 6 Posted by ben on 29 Dec, 2016 09:01 PM

    ben's Avatar

    Guy,
    I fixed the "X" issue and the clue highlighting problem. A new version just went out; see how it works for you!

    Ben

  7. 7 Posted by Guy Montgomery on 30 Dec, 2016 01:02 AM

    Guy Montgomery's Avatar

    Ben,

    Yes, looks much better - both the x issue and the highlighting issue seem to be resolved, and the hint display mentioned in the release notes also seems much clearer now.

    I know these weren't really showstoppers but they will really make using the app much more enjoyable,

    Thanks,

    Guy

  8. Support Staff 8 Posted by ben on 01 Jan, 2017 11:41 AM

    ben's Avatar

    Great! Glad we got some of those bigger ones taken care of. We're continually tweaking the app, so hopefully we'll be able to knock out some of the more confusing UI aspects. Please send us more feedback if you have any!

    Ben

  9. ben closed this discussion on 01 Jan, 2017 11:41 AM.

  10. Guy Montgomery re-opened this discussion on 03 Jan, 2017 05:51 PM

  11. 9 Posted by Guy Montgomery on 03 Jan, 2017 05:51 PM

    Guy Montgomery's Avatar

    Ben

    One thing that still seems to be occurring intermittently is that when I return to the app after using a variety of other apps for a while the app seems frozen and the timer display at the bottom is missing. I can recover the app by using the back button at the bottom and then reselecting the crossword. See image attached

    Thanks,

    Guy

  12. Support Staff 10 Posted by ben on 07 Jan, 2017 03:22 AM

    ben's Avatar

    Guy,
    So, when you're in this 'missing timer' state, is the puzzle non-responsive? The only thing that works in the "< Back" button?

    Ben

  13. 11 Posted by Guy Montgomery on 07 Jan, 2017 03:13 PM

    Guy Montgomery's Avatar

    Ben

    Yes, that's correct.

    One other recurring thing - maybe one in every ten times I complete a crossword I end up with two entries on the leaderboard, one with [GC] after my id and one without. Very occasionally one appears in the without hints section, and one appears in the with hints section. Example attached.

    Thanks,

    Guy

  14. 12 Posted by Guy Montgomery on 11 Jan, 2017 02:19 AM

    Guy Montgomery's Avatar

    Hi,

    One more behavior I have noticed. Previously, when I selected the % complete item in the info for a crossword, I would get a popup showing the number of incorrect squares, plus an option to clear the squares with errors. It now seems that the option to clear the error squares has gone away. This means that the only way to find where the bad squares are is to go clue by clue and highlight errors in each clue, which is much less convenient,

    Thanks,

    Guy

    Thanks,

    Guy

  15. 13 Posted by Guy Montgomery on 11 Jan, 2017 02:38 PM

    Guy Montgomery's Avatar

    Ben

    Yes, that's correct.

    One other recurring thing - maybe one in every ten times I complete a
    crossword I end up with two entries on the leaderboard, one with [GC] after
    my id and one without. Very occasionally one appears in the without hints
    section, and one appears in the with hints section. Example attached.

    Thanks,

    Guy

Discussions are closed to public comments.
If you need help with Stand Alone, Inc. please start a new discussion.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac