Crosswords on Android not working, reinstalling brings up different version

bonslivres's Avatar

bonslivres

02 May, 2017 10:04 PM

A couple of days ago, the crosswords I just downloaded wouldn't open - I'd get a black screen. So I uninstalled and reinstalled - but now I seem to have an older version of the app where the crossword puzzle looks like a scan of a puzzle with hyperlinks instead of being integrated. I bought it in the Nook store years ago and am using a Galaxy Tab 4. What can I do to get this favorite app working again? I leave on a trip Monday.

NOOK Diagnostic Information:
DvcId:Android-NOOK-RF2F808FWFH, AndrId:9dbbac477be36b32, Bld.MDL:SM-T230NU. Bld.NM:degaswifiopenbnn, AppVer:4.7.0.39, Model:SGTV100, SysName:Android, SysVer:4.4.2, 19, Lang:en_US, Cntry:US, Filter:ALL, Sort:MOST_RECENT, SyncDt:May 1, 2017 9:00:26 PM, SyncUpgDt:Apr 14, 2017 8:48:27 PM, PrfNm:Nancy, PrfId:20063092, PrfCnt:1, PrdCnt:23, AEnt:29, InAcEnt:0, Ori:0, Free:1297 MB, Max:4831 MB, Free%:26.847443, NetCon:true, MsgOn:true, SDCardEnabled:true, CellularDownloadEnabled:N/A, Shop Version:3.4.5.5, Readouts Version:4.9.9.3

  1. Support Staff 1 Posted by steve on 02 May, 2017 10:13 PM

    steve's Avatar

    Yes, we just put out v4.9.9.3. I output the Nook version of the app also at that version and had planned to upload the latest to Nook as well, but the site https://nookdeveloper.barnesandnoble.com/why-nook didn't load that day, and still isn't loading for me today.
    Steve

  2. 2 Posted by bonslivres on 02 May, 2017 10:23 PM

    bonslivres's Avatar

    Ok so you'll be getting to that when the site works again? Thank you.

  3. Support Staff 3 Posted by steve on 03 May, 2017 01:25 AM

    steve's Avatar

    I have no idea what's going on with the Nook Store. I'm not sure whether this will work, but it's the same file I'd submit to Nook. Licensing comes from their store so the newer version number might not be recognized, but if you have purchased the program from them you might be able to install and run this file. - Steve

  4. 4 Posted by bonslivres on 04 May, 2017 12:39 AM

    bonslivres's Avatar

    Thank you. Unfortunately it didn't work.

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