tag:standalone.tenderapp.com,2010-01-29:/discussions/questions/286337-restore-purchase-link-isnt-respondingStand Alone, Inc.: Discussion 2017-05-08T18:00:56Ztag:standalone.tenderapp.com,2010-01-29:Comment/425118942017-05-08T18:00:54Z2017-05-08T18:00:54ZRestore purchase link isn't responding <div><p>There was an issue with a prior update of Crossword Light v.2.79.3 and v.2.79.4 that prevented the app from acknowledging prior in-app purchases. Crossword Light v.2.79.5 is now available in the App Store, and it should resolve this issue for the majority of users.</p>
<p>If you're still encountering issues restoring in-app purchases in Crossword Light by tapping on 'Check for Purchases', please consult the following troubleshooting steps:</p>
<p>Are you sure that you purchased the in-app upgrade, and not Crosswords Classic as a separate app or via Crosswords for iOS 8/9/10? Crosswords Classic appears as 'Crosswords' on your home page, as opposed to 'Crossword'. If you did purchase the in-app upgrade, please follow the instructions below:</p>
<p>Unfortunately, this is usually due to an App Store user mismatch. The only way to resolve the issue is to:</p>
<p>1) Delete Crossword Light from your device (please note: this will delete all of your current puzzles and puzzle progress).</p>
<p>2) Log into the same App Store account that you used to purchase the in-app purchases via Settings > iTunes & App Store.</p>
<p>3) Re-download Crossword Light via the App Store, then open it and tap on 'Check for Purchases'.</p>
<p>If you're still unable to restore your prior purchases, we suggest verifying your purchase via your purchase history (see <a href="https://support.apple.com/en-us/HT204088">https://support.apple.com/en-us/HT204088</a> for more information) and then contact Apple Technical Support.</p></div>SAI Technical Support