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New York Times subscription password stopped working

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Kmills

20 May, 2017 12:31 PM

I've already spent the morning on the phone with NYT support, my password works on their website and my subscription is up to date, I reinstalled Crosswords, I reset the password, but Crosswords is no longer downloading NYT for me and when I go in to set up or log into my NYT account through the Puzzle Providers it says Authentication Denied.

1. Support Staff 1 Posted by ben on 20 May, 2017 12:45 PM

   

   Sorry to hear you're having trouble! What version of Crosswords are you using, and on what device with what version of the OS?

   Thanks!

   Ben

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2. 2 Posted by Kate Miller on 20 May, 2017 12:53 PM

   

   I just reinstalled this morning so I have version 2.3.9.0
   I'm on a Kindle Fire, I'm looking in the settings but I don't see where
   they give the OS

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3. Support Staff 3 Posted by ben on 20 May, 2017 01:11 PM

   

   Kate,
   We will investigate this and get back to you. Thanks!

   Ben

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4. 4 Posted by Kmills on 03 Jun, 2017 12:05 PM

   

   I am having the above issue again. My NYT crosswords are not downloading. When I go into puzzle providers and input my email and NYT password it says Authentication Failed. But if I go into Setup the NYT confirms my subscription.

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5. 5 Posted by Kmills on 03 Jun, 2017 12:20 PM

   

   Here is a photo to be clear. When I click the Setup tab I'm taken to a NYT subscription, page where I click on Subscriber Login, and it picks up the password I've already entered under Stand Alone's Autentication tab and confirms that I have a subscription. But the Authentication tab is telling me my authentication has failed.

   • IMG_0583.JPG 420 KB
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6. Support Staff 6 Posted by ben on 03 Jun, 2017 01:31 PM

   

   Kate,
   The New York Times has changed their policies regarding third party clients. We're working on a work around. You can try opening the puzzle via your web browser for now. Sorry!

   Ben

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7. ben closed this discussion on 03 Jun, 2017 01:31 PM.

8. Kate Miller re-opened this discussion on 03 Jun, 2017 01:40 PM

9. 7 Posted by Kate Miller on 03 Jun, 2017 01:40 PM

   

   Well it worked yesterday. Did they just change their policy today?

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10. Support Staff 8 Posted by ben on 03 Jun, 2017 01:43 PM

    

    No, but their lawyers requested that we adhere to it, and that was implemented yesterday.

    Ben

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11. ben closed this discussion on 03 Jun, 2017 01:43 PM.

12. Kate Miller re-opened this discussion on 03 Jun, 2017 01:48 PM

13. 9 Posted by Kate Miller on 03 Jun, 2017 01:48 PM

    

    Oh, okay. Thanks. (I also have the NYT crossword tablet app that I can use
    for the time being, but it lacks several of the Stand Alone features and is
    just not as good an interface.)

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14. Support Staff 10 Posted by ben on 03 Jun, 2017 02:39 PM

    

    Thanks, we feel the same :-)

    Ben

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15. ben closed this discussion on 03 Jun, 2017 02:39 PM.