New York Times subscription password stopped working

Kmills

20 May, 2017 12:31 PM

I've already spent the morning on the phone with NYT support, my password works on their website and my subscription is up to date, I reinstalled Crosswords, I reset the password, but Crosswords is no longer downloading NYT for me and when I go in to set up or log into my NYT account through the Puzzle Providers it says Authentication Denied.

  1. #1 Posted by ben Support staff on 20 May, 2017 12:45 PM

    Sorry to hear you're having trouble! What version of Crosswords are you using, and on what device with what version of the OS?

    Thanks!

    Ben

  2. #2 Posted by Kate Miller on 20 May, 2017 12:53 PM

    I just reinstalled this morning so I have version 2.3.9.0
    I'm on a Kindle Fire, I'm looking in the settings but I don't see where
    they give the OS

  3. #3 Posted by ben Support staff on 20 May, 2017 01:11 PM

    Kate,
    We will investigate this and get back to you. Thanks!

    Ben

  4. #4 Posted by Kmills on 03 Jun, 2017 12:05 PM

    I am having the above issue again. My NYT crosswords are not downloading. When I go into puzzle providers and input my email and NYT password it says Authentication Failed. But if I go into Setup the NYT confirms my subscription.

  5. #5 Posted by Kmills on 03 Jun, 2017 12:20 PM

    Here is a photo to be clear. When I click the Setup tab I'm taken to a NYT subscription, page where I click on Subscriber Login, and it picks up the password I've already entered under Stand Alone's Autentication tab and confirms that I have a subscription. But the Authentication tab is telling me my authentication has failed.

  6. #6 Posted by ben Support staff on 03 Jun, 2017 01:31 PM

    Kate,
    The New York Times has changed their policies regarding third party clients. We're working on a work around. You can try opening the puzzle via your web browser for now. Sorry!

    Ben

  7. ben closed this discussion on 03 Jun, 2017 01:31 PM.

  8. Kate Miller re-opened this discussion on 03 Jun, 2017 01:40 PM

  9. #7 Posted by Kate Miller on 03 Jun, 2017 01:40 PM

    Well it worked yesterday. Did they just change their policy today?

  10. #8 Posted by ben Support staff on 03 Jun, 2017 01:43 PM

    No, but their lawyers requested that we adhere to it, and that was implemented yesterday.

    Ben

  11. ben closed this discussion on 03 Jun, 2017 01:43 PM.

  12. Kate Miller re-opened this discussion on 03 Jun, 2017 01:48 PM

  13. #9 Posted by Kate Miller on 03 Jun, 2017 01:48 PM

    Oh, okay. Thanks. (I also have the NYT crossword tablet app that I can use
    for the time being, but it lacks several of the Stand Alone features and is
    just not as good an interface.)

  14. #10 Posted by ben Support staff on 03 Jun, 2017 02:39 PM

    Thanks, we feel the same :-)

    Ben

  15. ben closed this discussion on 03 Jun, 2017 02:39 PM.

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