New York Times subscription password stopped working
I've already spent the morning on the phone with NYT support, my password works on their website and my subscription is up to date, I reinstalled Crosswords, I reset the password, but Crosswords is no longer downloading NYT for me and when I go in to set up or log into my NYT account through the Puzzle Providers it says Authentication Denied.
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Support Staff 1 Posted by ben on 20 May, 2017 12:45 PM
Sorry to hear you're having trouble! What version of Crosswords are you using, and on what device with what version of the OS?
2 Posted by Kate Miller on 20 May, 2017 12:53 PM
I just reinstalled this morning so I have version 188.8.131.52
I'm on a Kindle Fire, I'm looking in the settings but I don't see where
they give the OS
Support Staff 3 Posted by ben on 20 May, 2017 01:11 PM
We will investigate this and get back to you. Thanks!
4 Posted by Kmills on 03 Jun, 2017 12:05 PM
I am having the above issue again. My NYT crosswords are not downloading. When I go into puzzle providers and input my email and NYT password it says Authentication Failed. But if I go into Setup the NYT confirms my subscription.
5 Posted by Kmills on 03 Jun, 2017 12:20 PM
Here is a photo to be clear. When I click the Setup tab I'm taken to a NYT subscription, page where I click on Subscriber Login, and it picks up the password I've already entered under Stand Alone's Autentication tab and confirms that I have a subscription. But the Authentication tab is telling me my authentication has failed.
Support Staff 6 Posted by ben on 03 Jun, 2017 01:31 PM
The New York Times has changed their policies regarding third party clients. We're working on a work around. You can try opening the puzzle via your web browser for now. Sorry!
ben closed this discussion on 03 Jun, 2017 01:31 PM.
Kate Miller re-opened this discussion on 03 Jun, 2017 01:40 PM
7 Posted by Kate Miller on 03 Jun, 2017 01:40 PM
Well it worked yesterday. Did they just change their policy today?
Support Staff 8 Posted by ben on 03 Jun, 2017 01:43 PM
No, but their lawyers requested that we adhere to it, and that was implemented yesterday.
ben closed this discussion on 03 Jun, 2017 01:43 PM.
Kate Miller re-opened this discussion on 03 Jun, 2017 01:48 PM
9 Posted by Kate Miller on 03 Jun, 2017 01:48 PM
Oh, okay. Thanks. (I also have the NYT crossword tablet app that I can use
for the time being, but it lacks several of the Stand Alone features and is
just not as good an interface.)
Support Staff 10 Posted by ben on 03 Jun, 2017 02:39 PM
Thanks, we feel the same :-)
ben closed this discussion on 03 Jun, 2017 02:39 PM.