Frozen after changing sort ... what now?

yogeshvaraom's Avatar


24 Jun, 2017 07:51 PM

A few weeks ago i changed the sort from date to source. The program has still not cone back. Now when i open the app i see the name screen then a black screen and thats it. I have left the black screen up for over an hour and it does not move on. I would uninstall and reinstall but A im not sure I wont have to buy it again b dont want to lose my entire archive.

  1. Support Staff 1 Posted by ben on 24 Jun, 2017 08:04 PM

    ben's Avatar

    What application and version is this in regards to? What device, and what version of the OS?



  2. 2 Posted by yogeshvaraom on 24 Jun, 2017 08:57 PM

    yogeshvaraom's Avatar

    Crosswords recent galaxy s3. Version Android5 

    Sent from my Verizon Wireless 4G LTE smartphone

  3. 3 Posted by yogeshvaraom on 25 Jun, 2017 01:57 PM

    yogeshvaraom's Avatar

    Also 79 meg of memory left

  4. Support Staff 4 Posted by steve on 25 Jun, 2017 05:21 PM

    steve's Avatar

    I'm not sure, I don't see any particular way the list could get frozen from a programming perspective. Nothing we can do now if the app is jacked, but I can sort fine on my devices with the latest version. Get a fresh install of the app and if it happens again try to see if you can give me any indication of what broke it, ie certain puzzles or lack of puzzles or date ranges, sources etc.

  5. 5 Posted by yogeshvaraom on 25 Jun, 2017 09:24 PM

    yogeshvaraom's Avatar

    Ok so that takes me back to my original concerns. A im not sure I wont have to buy it again b dont want to lose my entire archive.

    If i unistall does a placeholder stay behind offering me the option to reinstall? Also when I uninstall wont I lose all my saved puzzles? I would like to avoid that if possible....

  6. 6 Posted by yogeshvaraom on 26 Jun, 2017 03:02 PM

    yogeshvaraom's Avatar

    OK, so I just researched and found I should be able to uninstall and reinstall without purchasing again. So the only remaining question is what happens to my archived puzzles?

  7. SAI Technical Support closed this discussion on 22 Feb, 2022 07:21 PM.

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