Can't Add Credentials to Telegraph on iPad

Andy Kemp

26 Jul, 2017 01:58 PM

I've just downloaded Crosswords Pro for both my iPhone and iPad. On my iPhone I've been able to log into my Telegraph account to download the crosswords from there. But on my iPad, it doesn't give me the screen to enter my credentials...

When I select the download option, it says I need to enter my credentials. If I select ENTER, then nothing else happens... Any ideas?

Cheers
Andy

Device: iPad, 1024x768 @ 2x
OS: 10.3.2
Version: 3.59.3 (2013) u

  1. #1 Posted by ben Support staff on 29 Jul, 2017 10:16 AM

    Andy,
    I'm seeing the problem you're describing, and we're working on a fix. Would you be interested in trying a beta version of the software? (We can get that out quicker than a fix to the store, but no matter what, a fix should be out within a week).

    Thanks for the report!

    Ben

  2. #2 Posted by Andy Kemp on 29 Jul, 2017 10:21 AM

    Thanks Ben - yes very happy to beta test. I’m setup with TestFlight
    already for other software… ([email blocked])

    Cheers
    Andy

  3. #3 Posted by ben Support staff on 29 Jul, 2017 10:27 AM

    Andy,
    Great! I'm adding you to our list. You'll get the current beta (which doesn't address this issue), but the next one should. I hope to have it out later today or tomorrow.

    Thanks!

    Ben

  4. #4 Posted by Andy Kemp on 29 Jul, 2017 10:30 AM

    Fab- thanks

  5. SAI Technical Support closed this discussion on 22 Feb, 2022 07:21 PM.

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