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Import from Dropbox broken

• Edit

jean002

30 Sep, 2017 05:42 PM

As of Sep 28, app (on IPad and IPhone) can't import from Dropbox. Error is:
The operation couldn't be completed
(dropbox.com error 400.)
path: /
error: V1_retired
According to Dropbox https://www.dropboxforum.com/t5/API-support/API-v1-is-now-retired/m-p/244077#M13666
this seems to mean the app hasn't updated to V2 of the API, and they finally pulled the plug after "retiring" it in June.

Ipad details from your feedback form (same problem occurs on IPhone)
Device: IPad (768x1024) iPad5,3
OS: 10.3.3
App: com.standalone.crosswords. v2.79.8 (2117)

This feature is important to me, so I hope this will be fixed VERY soon.

1. Support Staff 1 Posted by ben on 30 Sep, 2017 05:46 PM

   

   Jean,

   We are currently working on this, and it will be fixed in the next update. Thanks!

   Ben

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2. ben closed this discussion on 30 Sep, 2017 05:46 PM.

3. jean002 re-opened this discussion on 30 Sep, 2017 05:57 PM

4. 2 Posted by jean002 on 30 Sep, 2017 05:57 PM

   

   Thanks, Ben (gmail won't allow me to reply above the line, btw). Looking
   forward to the fix.

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5. Support Staff 3 Posted by ben on 01 Oct, 2017 03:08 PM

   

   Jean,
   We've got an internal beta build that fixes this issue; would you like to give it a try?

   Ben

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6. 4 Posted by jean002 on 01 Oct, 2017 04:31 PM

   

   Sure thing!

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7. Support Staff 5 Posted by ben on 01 Oct, 2017 06:17 PM

   

   Jean,
   You should receive a TestFlight invite for Crosswords. You'll need to download the (free) TestFlight app from the AppStore in order to install the beta.

   Thanks!

   Ben

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8. ben closed this discussion on 01 Oct, 2017 06:17 PM.

9. jean002 re-opened this discussion on 01 Oct, 2017 06:42 PM

10. 6 Posted by jean002 on 01 Oct, 2017 06:42 PM

    

    Hi Ben: I installed Test Flight and loaded Crosswords in it, but I don't
    think I got a new version: it says it is V 2.79.8 (2115): previously said V
    2.79.8 (2117).
    Test Flight says 'What to test: fixed a problem when re-downloading puzzles
    in weak WiFi/LTE signal areas'... which is not my issue. Still has the
    dropbox problem.

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11. Support Staff 7 Posted by ben on 01 Oct, 2017 06:56 PM

    

    Sorry, the new build is still waiting for review; it should be ready later today or tomorrow.

    Ben

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12. ben closed this discussion on 01 Oct, 2017 06:56 PM.

13. jean002 re-opened this discussion on 03 Oct, 2017 02:27 AM

14. 8 Posted by jean002 on 03 Oct, 2017 02:27 AM

    

    I expect you'll let me know when the new build is available. And if I need
    to do something in TestFlight to get it.

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15. Support Staff 9 Posted by ben on 03 Oct, 2017 02:38 AM

    

    Actually, it went live today. You should have received a notification, but if not, you can go into TestFlight and download the new version, 2.79.10 (2136).

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16. 10 Posted by jean002 on 06 Oct, 2017 03:24 AM

    

    I replied via Test Flight that the Dropbox problem was solved in the beta, and later replied that nothing else seemed to be broken. Sorry that did not make it here.

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17. Support Staff 11 Posted by ben on 06 Oct, 2017 03:41 AM

    

    Great! I've been meaning to check up on you to see how it's going. Glad to see it's all working; we'll be releasing it this weekend, most likely.

    Thanks for the followup!

    Ben

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18. ben closed this discussion on 06 Oct, 2017 03:41 AM.

19. jean002 re-opened this discussion on 06 Oct, 2017 04:02 AM

20. 12 Posted by jean002 on 06 Oct, 2017 04:02 AM

    

    Ben: this should maybe be private...
    but you didn't see the feedback I submitted via Test Flight, or the email I
    sent when the problem first arose to [email blocked] and via
    feedback in the app.
    You've got all these channels to submit issues, but mostly you don't seem
    to be seeing them.
    Now I know that your https://standalone.tenderapp.com/discussions/questions
    is the place to go, but chances are, others don't and are frustrated using
    the other avenues you offer.

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21. Support Staff 13 Posted by ben on 06 Oct, 2017 11:19 AM

    

    Jean,
    I believe your original email was auto-forwarded to Tender, as that's our standard customer support mechanism. Unfortunately, we have no control over Test Flight feedback emails (those are managed by Apple; I'm currently looking in to why we didn't receive yours, as we normally do get those). Thanks for the feedback, we definitely need to do a better job messaging this stuff!

    Ben

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22. ben closed this discussion on 06 Oct, 2017 11:19 AM.