Partially completed puzzles not saved on iPad
When I leave a puzzle that has not been completed, the puzzle appears blank the next time that I open the app. All work is lost.
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Support Staff 1 Posted by ben on 02 Mar, 2018 03:45 PM
Doug,
We're looking into this problem. Is this happening with EVERY puzzle? Is it happening every time you leave and re-enter the app?
Thanks!
Ben
2 Posted by Doug Menkes on 03 Mar, 2018 03:06 PM
Ben
It is an intermittent problem. There are some puzzles in storage that I have worked on that come up empty and some that come up with entries. This problem is relatively recent, perhaps within the last month or two.
Doug
Doug
Sent from my iPad
3 Posted by Doug Menkes on 03 Mar, 2018 03:14 PM
Ben
Sometimes part of a puzzle that I worked on shows up missing. For example, I remember completing last Saturday’s NY TImes puzzle in two sittings. When I opened it this morning, the original work was there but the second sitting’s work was gone.
Doug
Sent from my iPad
Support Staff 4 Posted by ben on 06 Mar, 2018 10:55 AM
Doug,
We think we've got a solution for this. We're testing now, and if it checks out, we'll do a new release later this week.
Thanks for your patience!
Ben
ben closed this discussion on 06 Mar, 2018 10:55 AM.
Douglas Menkes re-opened this discussion on 06 Mar, 2018 01:14 PM
5 Posted by Douglas Menkes on 06 Mar, 2018 01:14 PM
Thanks Ben
Sent from my iPhone
6 Posted by Doug Menkes on 15 Mar, 2018 03:13 PM
Any updates Ben?
Sent from my iPad