American Values Club crosswords

Chris Keener's Avatar

Chris Keener

22 Feb, 2021 08:52 PM

Signed up for the subject premium crosswords and the Crosswords app on my iPad will not accept my login credentials. I keep getting the error message "Verification Failed". I can use a browser and sign into my account on their website and it is fine, so I know my Username and Password are correct.

  1. Support Staff 1 Posted by SAI Technical S... on 23 Feb, 2021 10:11 PM

    SAI Technical Support's Avatar


    Please make sure that you’re entering your credentials into the full, paid version of the app via the ’Select Puzzle Providers’ option. The general ‘Crosswords Account’ option in both the free and paid version of the app are solely for puzzle progress syncing and leaderboard accounts only.

    If you have any additional questions or comments, please reply to this email. Thanks!

  2. SAI Technical Support closed this discussion on 23 Feb, 2021 10:11 PM.

  3. Chris Keener re-opened this discussion on 24 Feb, 2021 12:49 AM

  4. 2 Posted by Chris Keener on 24 Feb, 2021 12:49 AM

    Chris Keener's Avatar

    1. This is the paid version of your newer Crosswords app. Also, tried it in the paid version of the Crosswords Classic app. Same results.
    2. I go to All Puzzles, American Values Club, click on the i, for information, and enter my username and password. I have accessed the credential pop up by both pressing “credentials not entered” and also by switching on the download slider. Neither works. I keep getting server will not verify credentials.

    Chris Keener

    Sent from my iPad

  5. Support Staff 3 Posted by SAI Technical S... on 24 Feb, 2021 12:54 AM

    SAI Technical Support's Avatar

    Can you log in via the website ( )?

  6. 4 Posted by Chris Keener on 24 Feb, 2021 01:10 AM

    Chris Keener's Avatar

    Yes, I can login to the website with no problem. That is what is so frustrating. I have entered my credentials manually, I have used Kaspersky’s Password Manager, and I have cut and pasted. I know what I am entering is correct, it just does not “verify” them.


    Sent from my iPad

  7. SAI Technical Support closed this discussion on 07 Mar, 2021 05:24 PM.

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