American Values Club crosswords
Chris Keener
Signed up for the subject premium crosswords and the Crosswords app on my iPad will not accept my login credentials. I keep getting the error message "Verification Failed". I can use a browser and sign into my account on their website and it is fine, so I know my Username and Password are correct.
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Support Staff 1 Posted by SAI Technical S... on Feb 23, 2021 @ 10:11 PM
Chris,
Please make sure that you’re entering your credentials into the full, paid version of the app via the ’Select Puzzle Providers’ option. The general ‘Crosswords Account’ option in both the free and paid version of the app are solely for puzzle progress syncing and leaderboard accounts only.
If you have any additional questions or comments, please reply to this email. Thanks!
SAI Technical Support closed this discussion on Feb 23, 2021 @ 10:11 PM.
Chris Keener re-opened this discussion on Feb 24, 2021 @ 12:49 AM
2 Posted by Chris Keener on Feb 24, 2021 @ 12:49 AM
1. This is the paid version of your newer Crosswords app. Also, tried it in the paid version of the Crosswords Classic app. Same results.
2. I go to All Puzzles, American Values Club, click on the i, for information, and enter my username and password. I have accessed the credential pop up by both pressing “credentials not entered” and also by switching on the download slider. Neither works. I keep getting server will not verify credentials.
Chris Keener
Sent from my iPad
Support Staff 3 Posted by SAI Technical S... on Feb 24, 2021 @ 12:54 AM
Can you log in via the website (https://avxwords.com/log-in/ )?
4 Posted by Chris Keener on Feb 24, 2021 @ 01:10 AM
Yes, I can login to the website with no problem. That is what is so frustrating. I have entered my credentials manually, I have used Kaspersky’s Password Manager, and I have cut and pasted. I know what I am entering is correct, it just does not “verify” them.
Chris
Sent from my iPad
SAI Technical Support closed this discussion on Mar 07, 2021 @ 05:24 PM.