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J

24 Dec, 2021 11:41 AM

The catalog has stopped uploading new puzzles. I have a lifetime membership.

1. Support Staff 1 Posted by ben on 24 Dec, 2021 12:20 PM

   

   Hello,
   What product, device, and operating system are you using?

   Thanks!

   Ben

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2. ben closed this discussion on 24 Dec, 2021 12:20 PM.

3. J Gomez re-opened this discussion on 24 Dec, 2021 03:09 PM

4. 2 Posted by J Gomez on 24 Dec, 2021 03:09 PM

   

   [cid:A7DFAA97-810E-43B1-A569-0CDC996C6A09-L0-001][cid:8B257694-1A16-4046-BA23-46B663902ED7-L0-001][cid:00A23EAF-0B07-4EDD-9006-CCC8216135AA-L0-001]

   Jorge Gomez

   Please excuse any typos as this was sent from my mobile device.

   On Dec 24, 2021, at 7:21 AM, ben <[email blocked]> wrote:

   

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   • image2.png 1.55 MB
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5. Support Staff 3 Posted by ben on 24 Dec, 2021 08:53 PM

   

   Jorge,
   You might need to restart either the app or your iPad. Also, maybe turn off the VPN? That message indicates that the store isn't returning any products, which may be caused by the VPN.

   B

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6. ben closed this discussion on 24 Dec, 2021 08:53 PM.

7. J Gomez re-opened this discussion on 24 Dec, 2021 10:28 PM

8. 4 Posted by J Gomez on 24 Dec, 2021 10:28 PM

   

   The issue is happening in both my iPhone and my iPad. The VPN is both on both.

   Please excuse any typos as this was sent from my mobile device.

   On Dec 24, 2021, at 3:53 PM, ben <[email blocked]> wrote:

   

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9. Support Staff 5 Posted by ben on 25 Dec, 2021 02:41 AM

   

   Jorge,
   I'm not seeing any issues here, have you tried restarting the devices?

   Ben

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10. ben closed this discussion on 25 Dec, 2021 02:41 AM.

11. J Gomez re-opened this discussion on 25 Dec, 2021 03:52 AM

12. 6 Posted by J Gomez on 25 Dec, 2021 03:52 AM

    

    Yes sir. Both of them, several times.

    Please excuse any typos as this was sent from my mobile device.

    On Dec 24, 2021, at 9:41 PM, ben <[email blocked]> wrote:

    

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13. Support Staff 7 Posted by ben on 25 Dec, 2021 07:31 PM

    

    Are you able to download new puzzles via the pull-to-refresh functionality?

    Ben

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14. ben closed this discussion on 25 Dec, 2021 07:31 PM.

15. J Gomez re-opened this discussion on 25 Dec, 2021 07:44 PM

16. 8 Posted by J Gomez on 25 Dec, 2021 07:44 PM

    

    Hi Ben

    No sir. I have however, gone ahead and deleted (and reinstalled) the app (which I had also done before) and now it seems to be working. Thank you for your assistance and I will reach out again if the issue continues.

    Thanks

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17. Support Staff 9 Posted by ben on 27 Dec, 2021 01:30 AM

    

    Jorge,
    Great, glad you're up and running!

    Ben

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18. ben closed this discussion on 27 Dec, 2021 01:30 AM.