Browse the web function stopped,working 12/23/2021

emigres-sitters0x's Avatar


25 Dec, 2021 04:47 PM

The Browse the Web function stopped working as of 12/23/2021. You can still pull up the webpages for Wall Street Journal, Universal, etc, but when you tap a date, there is no pop-up response like usual and the download gets stuck and fails. Other downloads from regular sources or Get More Puzzles are working fine. I tried uninstalling/reinstalling the app but no change. Any ideas what to do?

  1. Support Staff 1 Posted by ben on 28 Dec, 2021 12:04 PM

    ben's Avatar

    Sorry to hear you're having problems. What version of the app, and what device and OS version are you using?



  2. ben closed this discussion on 28 Dec, 2021 12:04 PM.

  3. emigres-sitters0x re-opened this discussion on 28 Dec, 2021 04:21 PM

  4. 2 Posted by emigres-sitters... on 28 Dec, 2021 04:21 PM

    emigres-sitters0x's Avatar

    Thanks Ben. I love the Crosswords app!

    I am running iOS 15.2 and iPadOS 15.2 and Crosswords Classic version 2.88. I tried uninstalling/reinstalling the app and no help. All functions work except Browse the Web puzzles…the landing pages are fine but clicking an actual puzzle just hangs.

    I suspect the problem might be with the underlying website, not the app itself. I copied several URLs of puzzles and tried to access them directly in a regular browser and they all hang for 60 seconds and then fail to “server stopped responding.” Examples URLs for Wall Street Journal and Universal Crosswords are below but the problem is the same for any puzzle date:

    I hope this helps!

    On Dec 28, 2021, at 6:04 AM, ben <[email blocked]> wrote:


  5. Support Staff 3 Posted by ben on 05 Jan, 2022 11:20 AM

    ben's Avatar

    Thanks Dan, we'll take a look at these!


  6. 4 Posted by emigres-sitters... on 05 Jan, 2022 02:03 PM

    emigres-sitters0x's Avatar

    Hi Ben. Someone else from support already wrote and everything is working fine now. The issue was with the website, not the Crosswords app itself. Thanks!

    On Jan 5, 2022, at 5:20 AM, ben <[email blocked]> wrote:


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