can't log into crossword nation or avxwords

Michael's Avatar

Michael

02 Mar, 2024 06:02 PM

Hiya,

I've subscribed to both avxwords and crossword nation. I enter my password and username exactly as specified, but they both say the credentials were not accepted by the server. Any help?

Thanks,

-Michael.

  1. 1 Posted by Michael on 04 Mar, 2024 01:05 PM

    Michael's Avatar

    Any ideas?

    -Michael.

  2. Support Staff 2 Posted by ben on 04 Mar, 2024 01:39 PM

    ben's Avatar

    Michael,
    What email address did you use for AVCX? I'm assuming you're able to log in on your main computer?

    Ben

  3. Support Staff 3 Posted by SAI Technical S... on 04 Mar, 2024 01:59 PM

    SAI Technical Support's Avatar

    Also, please make sure you're entering your credentials via the provider-subscriiption option -- not via the 'Crosswords Account' option. The latter is solely for leaderboard and puzzle progress syncing -- not for provider subscription access.

    More information is available through our Crosswords FAQ: https://www.standalone.com/iphone/crosswords_classic/faq

  4. 4 Posted by Michael Taboada on 05 Mar, 2024 04:37 PM

    Michael Taboada's Avatar

    Hiya,

    Yes, I can log in on the website of avxwords and crossword nation. I'm
    using the email [email blocked]. I am entering my credentials
    under cross word providers -> american values crosswords (example) ->
    credentials not entered.

    -Michael.

  5. 5 Posted by Michael Taboada on 05 Mar, 2024 04:37 PM

    Michael Taboada's Avatar

    Hiya,

    Yes, I can log in on the website of avxwords and crossword nation. I'm
    using the email [email blocked]. I am entering my credentials
    under cross word providers -> american values crosswords (example) ->
    credentials not entered.

    -Michael.

    On Mon, Mar 04, 2024 at 01:39:56PM +0000, ben wrote:

  6. 6 Posted by Michael on 09 Mar, 2024 05:08 PM

    Michael's Avatar

    Any idea on this?

    -Michael.

  7. Support Staff 7 Posted by SAI Technical S... on 09 Mar, 2024 05:10 PM

    SAI Technical Support's Avatar

    We're looking into it but, in the meantime, you can use the 'Browse the Web' feature to import puzzles. Our apologies for the inconvenience!

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