New York Times

Billpoulin's Avatar


30 Nov, 2012 12:48 AM

I have a New York times Premium Crossword subscription. it is current and active, and works on web browsers, in the 2Across app, and in the New York Times own app, but the exact same login and password don't work in your app.

What's the issue?


  1. 1 Posted by Jeff on 30 Nov, 2012 03:38 AM

    Jeff's Avatar

    Same here.

  2. 2 Posted by Rob on 30 Nov, 2012 01:21 PM

    Rob's Avatar

    Well now, same here! Using 2.46.

  3. 3 Posted by Stephen on 30 Nov, 2012 04:30 PM

    Stephen's Avatar

    Same trouble since last night - v2.46

  4. 4 Posted by Chris on 30 Nov, 2012 06:12 PM

    Chris's Avatar

    Also since last night for me

  5. 5 Posted by Brad on 30 Nov, 2012 06:28 PM

    Brad's Avatar

    Me too.

  6. 6 Posted by Chris on 30 Nov, 2012 08:08 PM

    Chris's Avatar

    Got an email from tech-support saying it was resolved, and sure enough it was. Thank you.

  7. Support Staff 7 Posted by SAI Technical S... on 30 Nov, 2012 08:14 PM

    SAI Technical Support's Avatar

    To clarify the issue, a glitch with the New York Times server prevented our Crosswords app from verifying accounts or downloading puzzles. This issue has since been resolved, and you should be able to download old and new puzzles now. Our apologies for the inconvenience!

  8. SAI Technical Support closed this discussion on 30 Nov, 2012 08:14 PM.

  9. Jeffrey Tackett re-opened this discussion on 30 Nov, 2012 08:17 PM

  10. 8 Posted by Jeffrey Tackett on 30 Nov, 2012 08:17 PM

    Jeffrey Tackett's Avatar

    Jeff Tackett

  11. 9 Posted by Billpoulin on 30 Nov, 2012 09:45 PM

    Billpoulin's Avatar

    Thanks very much. It is now working for me.

  12. SAI Technical Support closed this discussion on 01 Dec, 2012 01:02 AM.

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