Problem after update

Olivia's Avatar

Olivia

24 Jul, 2011 01:19 AM

I got two different updates today and after the first one the game was fine. After I updated it the second time, I get a thing that says I have no available puzzles to play and to click on the add puzzles button to get more, but the list of all my puzzles is blank. I have bought a lot of puzzle packages and nothing is showing up. I pressed the search for purchases button, but that isn't doing anything.

  1. Support Staff 1 Posted by SAI Technical S... on 24 Jul, 2011 03:36 PM

    SAI Technical Support's Avatar

    Please try fully closing and re-opening the app by following the instructions at:

    http://support.apple.com/kb/HT4211

    If the problem persists, please reply to this email. Thanks!

  2. SAI Technical Support closed this discussion on 24 Jul, 2011 03:36 PM.

  3. Olivia re-opened this discussion on 24 Jul, 2011 08:43 PM

  4. 2 Posted by Olivia on 24 Jul, 2011 08:43 PM

    Olivia's Avatar

    I have done that like 4 or 5 times and I tried rebooting my iPad but its still not working.

  5. Support Staff 3 Posted by ben on 24 Jul, 2011 08:46 PM

    ben's Avatar

    Are you using Crosswords or Crosswords Light? Do you know what version of the app you're using?

    Thanks

    B

  6. 4 Posted by Olivia on 24 Jul, 2011 10:21 PM

    Olivia's Avatar

    I'm using crossword light but I bought a lot of the packages of puzzles. I have the new version, I think it's 2.26. I deleted the app and reinstalled it and it works now, but I have to redo every single puzzle. The only problem now is that the screen is extremely jumpy and I have to press the menu or hints button a few times before it will stay up and respond.

  7. Support Staff 5 Posted by ben on 24 Jul, 2011 10:32 PM

    ben's Avatar

    are you playing on an iPad? If you delete the app, it removes all record of any puzzles solved, sorry.

    B

  8. 6 Posted by Olivia on 24 Jul, 2011 10:42 PM

    Olivia's Avatar

    Yeah I'm on an iPad. I was kind of expecting to have to redo all the puzzles when I deleted it but whatever. At least it pretty much works now. And this time when I hit check for previous purchases they all came up, so at least I still have the puzzles that I paid for. The only prob now is the jumpiness of it but I'll live with it. Thank you for your help though. I appreciate it.

  9. Support Staff 7 Posted by ben on 24 Jul, 2011 10:43 PM

    ben's Avatar

    I think the jumpiness might be caused by the angle at which you're holding the iPad; can you try holding it more vertically? Alternatively, you can disable rotation. We'll look at addressing this in the next update.

    Glad you're back up and running!

    B

  10. ben closed this discussion on 24 Jul, 2011 10:43 PM.

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