Crossword dissappeared?

Anne's Avatar

Anne

22 Jun, 2012 02:01 PM

I was using my crossword app (upgraded) on my iPhone one day and the next day it had dissappeared! This sometimes happens and I simply download the app again from the app store but this time it said I had to pay another $9.99! Help!

  1. Support Staff 1 Posted by SAI Technical S... on 22 Jun, 2012 03:48 PM

    SAI Technical Support's Avatar

    Anne,

    Did you upgrade via Crossword Light? If so, download Crossword Light, then tap on the '+' button on the puzzle list screen, then tap 'Check for Purchases'.

  2. 2 Posted by Work on 22 Jun, 2012 06:59 PM

    Work's Avatar

    Thanks! I just tried it. It said "there was a problem downloading your crosswords upgrade. Please try again later"

    Anne

    Sent from my iPad

  3. Support Staff 3 Posted by SAI Technical S... on 22 Jun, 2012 07:02 PM

    SAI Technical Support's Avatar

    Unfortunately this sounds like an App Store issue, and not a problem with Crosswords itself. We suggest that you contact Apple Technical Support for further assistance. Sorry!

  4. SAI Technical Support closed this discussion on 22 Jun, 2012 07:02 PM.

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