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Solataire 1 for Palm OS

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mzoricak

18 Sep, 2012 04:08 PM

Everytime my device has to be reset, I lose my Solaitaire. Then when I go to put the registration code in, it tells me it's not valid. WTH? I paid for it, but I should NOT have to keep buying new ones every time. I also have no way to synch my device any more since it is not compatible with Windows 7. What about Vista? Can I do it from there?

1. Support Staff 1 Posted by SAI Technical S... on 19 Sep, 2012 04:44 AM

   

   This is the nature of performing a hard reset on your device. Regarding the registration code, registration codes are based on the Palm User Name or Serial Number listed on the 'Enter Registration Code' screen. If the user name has changed, a new registration code is required. If the user name is displayed as 'No Name Entered' and you see no serial number listed, and you're unable to sync your device to assign it a name, unfortunately we cannot generate a working registration code for you. If you do see a serial number, please send it to us so we can generate a working code for you.

   As you previously registered the app, we've voided your most recent purchase.

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2. 2 Posted by mzoricak on 19 Sep, 2012 03:10 PM

   

   Hello,

   I had to beam the software to my PDA because I am now using Windows 7 and
   it is not compatible with synching my PDA. I have no choice. I did include
   the serial number when I purchased the software yesterday. Are you telling
   me that I can't use it any more, just because my PDA went into a hard reset
   and I had to beam the software back onto it? This is nuts. I do not see a
   serial number when I try to input the registration code. YOu must have a
   way to generate a working code when the operating systems no longer allow
   synching of the device?

   Otherwise my device is useless.

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3. Support Staff 3 Posted by SAI Technical S... on 19 Sep, 2012 03:16 PM

   

   No, due to limitations with the Palm OS, if there is no way for us to generate a working registration code if your device has no internal serial number and if you cannot sync the device. Here is a registration code based on the serial number that you sent us but, again, if that serial number isn't displayed on the 'Enter Registration Code' screen, then this code will not work:

   861-277-1238

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4. 4 Posted by mzoricak on 19 Sep, 2012 04:08 PM

   

   Can you please look up the code for serial number: 10GB12B1AJBF?

   I have loaded and registered Solitaire on that PDA as well, and I can not
   synch that one either because it is a iiic, which is old. I see my user
   name and serial number when I go to enter the code, but it will not take
   the one you sent me.
   Thank you.

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5. 5 Posted by mzoricak on 19 Sep, 2012 08:59 PM

   

   I purchased the program for serial number:10GB12B1AJBF last year. Please
   provide the code for it. I CAN see the serial number at the registration
   screen but it says No Name Entered. The serial number IS visible..

   Thank you.

   Marianne Zoricak

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6. Support Staff 6 Posted by SAI Technical S... on 20 Sep, 2012 10:11 PM

   

   Marianne,

   Please try this code instead:

   510-208-8415

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7. 7 Posted by mzoricak on 20 Sep, 2012 10:29 PM

   

   Thank you!

   That worked for my IIC device.

   To solve my other issue with my Zire 7I, I will need to find a computer
   with an XP operating system. Vista will provide me with my name, I can see
   thta when I try to enter the activation code, but I still don't see the
   serial number.
   Advice please?

   Thank you.

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8. Support Staff 8 Posted by SAI Technical S... on 21 Sep, 2012 04:48 AM

   

   Your Zire should have a serial number (the only devices that don't have internal serial numbers are Visor/Treo devices) displayed on the 'Enter Registration Code' screen. If you haven't been able to install Solitaire on your Zire, you can locate your serial number by following these instructions:

   http://kb.hpwebos.com/wps/portal/kb/common/article/978_en.html#Tung...

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9. 9 Posted by mzoricak on 21 Sep, 2012 03:05 PM

   

   Yes it does have a serial number but it's not displayed when I went to put
   in the activation code. I can see my name, but the serial number is not
   listed. 00U3VAU313FT, but it is not displayed on te 'Enter Registration
   Code' screen, just my name. Not sure what to do.

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10. Support Staff 10 Posted by SAI Technical S... on 21 Sep, 2012 04:12 PM

    

    If there's a name displayed on the 'Enter Registration Code' screen, please send it to us and we'll use that instead.

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11. 11 Posted by mzoricak on 21 Sep, 2012 05:49 PM

    

    The displayed name is: Marianne Zoricak

    Thank you for all of your help! Much appreciated.

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12. Support Staff 12 Posted by SAI Technical S... on 21 Sep, 2012 08:01 PM

    

    Please try both of these registration codes:

    Solitaire Pack Vol. 1 for Palm OS: 575-545-7525
    Solitaire Pack Vol. 1 for Palm OS v.1.x-2.x: 684-726-5316

    If those do not work, are you sure you're using Solitaire Pack Vol. 1 on the Zire, and not Vol. 2?

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13. 13 Posted by mzoricak on 21 Sep, 2012 08:58 PM

    

    thank you thank you thank you! Problem has been resolved. You are
    awesome.

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14. 14 Posted by GuigueGob on 22 Sep, 2012 12:41 AM

    

    3658585645676

    sorry! delete this post please!

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15. SAI Technical Support closed this discussion on 22 Sep, 2012 01:27 PM.