NY Times no longer authenticates in Android Crosswords (paid version)

MrSniffer's Avatar


09 Mar, 2011 10:19 PM

For the last several days I can no longer download from the NY Times. I tried re-entering my (unchanged) user id & password, but I still get an authentication error. I can access my NYTimes account via the web normally, so something is messed up in Crossword (for Android.)

  1. Support Staff 1 Posted by SAI Technical S... on 09 Mar, 2011 11:25 PM

    SAI Technical Support's Avatar

    Can you log into the Premium Crossword section of the New York Times with your current credentials?


    If not, we suggest you contact the New York Times as it's more than likely an account issue, and not a problem with the app itself.

  2. 2 Posted by Harry Saal on 10 Mar, 2011 12:38 AM

    Harry Saal's Avatar

    Hmmmm.....something is broken at the NY Times. I am entitled to access
    the Premium Crossword section but suddenly it is not working. I'll see
    what they have to say.

    SAI Technical Support wrote:

  3. SAI Technical Support closed this discussion on 10 Mar, 2011 12:42 AM.

  4. Harry Saal re-opened this discussion on 12 Mar, 2011 02:00 AM

  5. 3 Posted by Harry Saal on 12 Mar, 2011 02:00 AM

    Harry Saal's Avatar

    I finally got it working. On my Android phone, I had to first
    authenticate my account, with my browser, before the Crossword app would
    then authenticate with the NYT. And somehow doing the access with the
    Dolphin browser rather than the default Android browser, does not leave
    whatever cookie etc. that needs to be present for Crossword to
    authenticate. Or so it seemed, after much experimenting.

    Bottom line: as you surmised, it is not strictly a Crossword issue, but
    something deeper and mysterious happening with the associated browser.
    It is ***not*** obvious that one has to first access the Time website
    with one's browser, and only thereafter does the Xword app
    authenticate.Perhaps this needs to be in a FAQ.

    SAI Technical Support wrote:

  6. Support Staff 4 Posted by SAI Technical S... on 12 Mar, 2011 03:05 PM

    SAI Technical Support's Avatar


    Thanks for the feedback - we're still investigating the issue, and hopefully we'll have a more complete workaround available soon.

    If you have any additional questions or comments, please let us know!

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