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Need new registration code, your automated emails system not working

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Antonio Cotto

18 Sep, 2011 09:01 PM

I need a new registration code for my Back Gammon Pro for Palm OS. My old user name was Antonio Cotto, my new one is Antonio. I have submitted the information to your automated web page repeatedly but have never received an email in reply with the new registration code. Your automated email system is just not working. I even have the original registration confirmation email with all the necessary information, and still no response from you.

Please help me ASAP...

1. Support Staff 1 Posted by SAI Technical S... on 19 Sep, 2011 12:19 AM

   

   Antonio,

   Our apologies for the confusion, but our registration retrieval system is not automated - we manually look up and generate the code. You should have already received a copy of your new registration, and I'm including another copy below:

   Backgammon for Palm OS: 991-911-8619
   Backgammon Pro for Palm OS: 071-924-4500
   (Registration codes are generated for the user name 'Antonio')

   To enter in your registration code go into the program(s) you purchased. If you are not immediately
   prompted to enter in your registration code, tap on your 'Menu' button, select 'Options' and tap 'Enter
   Registration Code'. Enter in the registration code found above using the on-screen keypad or your
   stylus.

   Need to download your software? Visit http://www.standalone.com/dl
   Installation and Technical Support: http://www.standalone.com/support/

   Having problems with your registration code? Please reply to this email with the following information:

   • The name and serial number displayed on the 'Enter Registration Code' screen
   • The name of the programs you are trying to register

   Please note that it takes 1-2 business days for us to provide email technical support.

   IMPORTANT: Please print out or save a copy of this email. You may need the
   registration code for future upgrades, or if you have to re-install the software.

   • Edit

2. SAI Technical Support closed this discussion on 19 Sep, 2011 12:19 AM.

3. tcotto re-opened this discussion on 19 Sep, 2011 04:08 AM

4. 2 Posted by tcotto on 19 Sep, 2011 04:08 AM

   

   Big thanx! I entered the new code and it worked. I am really looking forward to playing some awesome backgammon games again.
    
    
   Thank you, thank you, thank you...

   --- On Sun, 9/18/11, SAI Technical Support <[email blocked]> wrote:

   From: SAI Technical Support <[email blocked]>
   Subject: Re: Need new registration code, your automated emails system not working [Questions]
   To: [email blocked]
   Date: Sunday, September 18, 2011, 8:19 PM

   • Edit

5. SAI Technical Support closed this discussion on 19 Sep, 2011 03:23 PM.