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NYTIMES

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Rita Chang

03 Oct, 2011 02:54 PM

My Crossword apps on both my iPhone and iPad have stopped downloading the NYTimes puzzles. My Times subscription is current, but when I provide my NYT login and password, I'm getting a "Validation Failed" prompt. However, I'm inputting the correct login and password. I contacted the Times, but they said it's you I should be contacting.

1. Support Staff 1 Posted by SAI Technical S... on 03 Oct, 2011 02:59 PM

   

   Rita,

   Are you sure you're entering your credentials into the New York Times provider form, and not the leaderboard account form? Tap on the Settings gear, then tap on 'Select Puzzle Provider' and then tap 'New York Times'.

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2. 2 Posted by Rita Chang on 03 Oct, 2011 03:10 PM

   

   Yes, I'm sure it's the proper form. See attached.

   • IMG_0851.PNG 373 KB
   • IMG_0850.PNG 183 KB
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3. 3 Posted by Rita Chang on 03 Oct, 2011 07:04 PM

   

   Hello?

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4. Support Staff 4 Posted by SAI Technical S... on 03 Oct, 2011 07:17 PM

   

   Please try re-entering your Crosswords Account credentials by tapping on the Settings gear, then tap on the blue/white > button next to Crosswords Account (or Leaderboard Account), and then try re-authorizing your New York Times credentials.

   If the problem persists after re-validating both accounts, please let us know. Thanks!

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5. 5 Posted by Rita Chang on 03 Oct, 2011 07:24 PM

   

   Finally. That works.

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6. 6 Posted by Rita Chang on 03 Oct, 2011 07:29 PM

   

   Hold the phones. It works on my iPhone. Now, when I try to re-login to my Crosswords account on my iPad, I'm getting a "Sorry, this password is incorrect." But I know it isn't, because I just updated it.

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7. Support Staff 7 Posted by SAI Technical S... on 03 Oct, 2011 07:33 PM

   

   Did you re-enter your Crossword Account info into your iPad too?

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8. 8 Posted by Rita Chang on 03 Oct, 2011 07:34 PM

   

   That's what I'm trying to do. But my Crosswords (app) account isn't recognizing the password that I created on my iPhone. And I've clicked on the link that was emailed to me confirming the change.

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9. Support Staff 9 Posted by SAI Technical S... on 03 Oct, 2011 07:36 PM

   

   Try resetting your account on the iPad too (just reset it with the same password that you used on your iPhone), and that should fix the issue. Our apologies for the inconvenience!

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10. SAI Technical Support closed this discussion on 03 Oct, 2011 07:36 PM.