tag:standalone.tenderapp.com,2010-01-29:/discussions/questions/97-nytimesStand Alone, Inc.: Discussion 2011-10-03T19:36:06Ztag:standalone.tenderapp.com,2010-01-29:Comment/103754212011-10-03T14:59:02Z2011-10-03T14:59:02ZNYTIMES<div><p>Rita,</p>
<p>Are you sure you're entering your credentials into the New York
Times provider form, and not the leaderboard account form? Tap on
the Settings gear, then tap on 'Select Puzzle Provider' and then
tap 'New York Times'.</p></div>SAI Technical Supporttag:standalone.tenderapp.com,2010-01-29:Comment/103754212011-10-03T15:10:29Z2011-10-03T15:10:31ZNYTIMES<div><p>Yes, I'm sure it's the proper form. See attached.</p></div>Rita Changtag:standalone.tenderapp.com,2010-01-29:Comment/103754212011-10-03T19:04:07Z2011-10-03T19:04:08ZNYTIMES<div><p>Hello?</p></div>Rita Changtag:standalone.tenderapp.com,2010-01-29:Comment/103754212011-10-03T19:17:21Z2011-10-03T19:17:21ZNYTIMES<div><p>Please try re-entering your Crosswords Account credentials by
tapping on the Settings gear, then tap on the blue/white >
button next to Crosswords Account (or Leaderboard Account), and
then try re-authorizing your New York Times credentials.</p>
<p>If the problem persists after re-validating both accounts,
please let us know. Thanks!</p></div>SAI Technical Supporttag:standalone.tenderapp.com,2010-01-29:Comment/103754212011-10-03T19:24:43Z2011-10-03T19:24:44ZNYTIMES<div><p>Finally. That works.</p></div>Rita Changtag:standalone.tenderapp.com,2010-01-29:Comment/103754212011-10-03T19:29:55Z2011-10-03T19:29:56ZNYTIMES<div><p>Hold the phones. It works on my iPhone. Now, when I try to
re-login to my Crosswords account on my iPad, I'm getting a "Sorry,
this password is incorrect." But I know it isn't, because I just
updated it.</p></div>Rita Changtag:standalone.tenderapp.com,2010-01-29:Comment/103754212011-10-03T19:33:11Z2011-10-03T19:33:11ZNYTIMES<div><p>Did you re-enter your Crossword Account info into your iPad
too?</p></div>SAI Technical Supporttag:standalone.tenderapp.com,2010-01-29:Comment/103754212011-10-03T19:34:52Z2011-10-03T19:34:53ZNYTIMES<div><p>That's what I'm trying to do. But my Crosswords (app) account
isn't recognizing the password that I created on my iPhone. And
I've clicked on the link that was emailed to me confirming the
change.</p></div>Rita Changtag:standalone.tenderapp.com,2010-01-29:Comment/103754212011-10-03T19:36:05Z2011-10-03T19:36:05ZNYTIMES<div><p>Try resetting your account on the iPad too (just reset it with
the same password that you used on your iPhone), and that should
fix the issue. Our apologies for the inconvenience!</p></div>SAI Technical Support